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We collect personal information you provide during registration including your name, email address, phone number, date of birth, and residential address. We also collect payment information necessary to process deposits and withdrawals. Technical data such as IP address, browser type, device information, and cookies are automatically collected when you use our website.
Your data is used to create and manage your account, process transactions, verify your identity for KYC compliance, communicate important updates, and improve our services. We may also use aggregated, anonymized data for analytical purposes.
We use essential cookies to maintain your session and preferences. Analytical cookies help us understand site usage patterns. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect site functionality.
We do not sell your personal data. Information may be shared with payment processors to complete transactions, identity verification providers for KYC compliance, regulatory authorities when legally required, and affiliated companies within our corporate group for operational purposes.
Depending on your jurisdiction, you may have the right to access your data, correct inaccuracies, request deletion, restrict processing, data portability, and opt out of marketing communications. Canadian residents are protected under PIPEDA. EU residents are protected under GDPR. California residents have rights under CCPA/CPRA.
We retain your data for as long as your account is active plus any period required by applicable regulations (typically 5-7 years for financial records). You may request account closure and data deletion at any time.
We implement SSL encryption, firewalls, access controls, and regular security audits to protect your data. While no system is completely secure, we take reasonable measures to safeguard your information.
For privacy-related inquiries, contact our support team via live chat or email.